Delivery

COVID-19 Update

Due to the Coronavirus pandemic, some online orders may possibly experience despatch and delivery delays. 
To safeguard the health of staff, our warehouse is operating with additional processes and social distancing safeguards in place. Our website and warehouse are both much busier than normal so order processing and delivery timeframes may differ due to staff capacity and Royal Mail’s ability to deliver. 

Our customer support team are receiving a high number of emails and are responding as quickly as they can.
 

Delivery Costs and Times

All delivery times quoted are an average, and are not guaranteed. These should be added to the availability message time to determine when your parcel will arrive. An estimated delivery date for each item is given during checkout.
 

* For courier service please contact the Charing Cross Road store
** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland

Overseas Deliveries

We are experiencing delays with deliveries to many countries, but in most cases local services have now resumed. For more details, please consult the latest information provided by Royal Mail's International Incident Bulletin. 

Foyles will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Foyles at the time you make your order. For goods delivered outside of the UK, the consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.
 

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to VAT (Value Added Tax), other taxes, customs duties and/or fees levied by the destination country. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Foyles has no control over additional charges in relation to customs clearance. Foyles recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Special delivery items

A Year of Books Subscription Packages 

Delivery is free for the UK. Western Europe costs £60 for each 12 month subscription package purchased. For the Rest of the World the cost is £100 for each package purchased. All delivery costs are charged in advance at time of purchase. For more information please visit the A Year of Books page.
 

If you are unsure of your requirements then you can contact our Customer Services Team.

All charges are made in £ (GBP). We do not charge you until the day your order is packed ready to be sent.

Like most websites, our delivery prices are based on averages. If you are ordering a large number of titles and we find that there is a significant difference between the delivery charge in your order to the actual cost to Foyles we will reduce the cost to our actual cost where we can; alternatively, we will contact you if for some reason there is a much higher cost. We will absorb any reasonable increases without further charge.

We reserve the right to change our delivery charges without notice and may vary our promotional offers.

Courier is a tracked service and may require a signature upon receipt.

Delayed, lost or damaged deliveries - please see our Returns and Refunds section for further information