Contact Us

Foyles Branches, Stock Availability and Instore Customer Orders

Website Orders and enquiries

Customer Services and General Enquiries

Library and Commercial Account Services

Grant and Cutler Languages Enquiries

Working at Foyles

Information for Authors and Publishers, including submissions to our buyers

Other Head Office enquiries

Website Information

Foyles Branches, Stock Availability and Instore Customer Orders

You can check stock availability in all our branches online by clicking the "Check Stock" link on the individual items pages. This is displayed when at least one shop has stock available.

If using our Click & Collect order service we recommend that you wait for your 'dispatch' notification email which will confirm that your order is completed or contact the branch directly before travelling to be sure the item is ready.

For addresses, full contact information and opening times click to see Our Stores pages.

Website Orders and Enquiries

This includes Despatch and Click & Collect. We can give the quickest response by email, and for orders already placed if you use the reply option on the Order or Despatch Confirmation emails. If emailing us separately (or phoning) please quote either the Order reference from the relevant order or the email address you have as your website username.

Email: support@foyles.zendesk.com - Monday to Saturday 9.30am to 7pm, Sunday 12-6pm.

Tel: 00 44 (0) 20 7440 1557 - please leave a voicemail message, which will be replied to Monday to Saturday 9.30am to 4pm.  
Please email on the above address for all enquiries outside these times.
Fax: 00 44 (0) 20 7434 1574

To enquire about orders placed in our branches please contact the relevant branch as listed in Our Stores pages.

Customer Services and General Enquiries

For general enquiries about Foyles, that are not covered by other contacts on this page please contact: support@foyles.zendesk.com 
 

Library and Commercial Account Services

Grant & Cutler Languages enquiries

For our Shop Floor

Telephone: +44 (0)20 7440 3248
E-mail: languages@foyles.co.uk

For orders placed on Grantandcutler.com

Open Monday to Friday 9.30-6.00
Telephone: +44 (0)20 7440 1557, Fax +44 (0)20 7434 1574
E-mail: grantandcutler@foyles.co.uk

For Schools, Libraries and other customers with accounts

Open Monday to Friday 9.30-6.30
Telephone: +44 (0)20 3206 2641/2640, Fax: +44 (0)20 7434 1580
E-mail: grantandcutler@foyles.co.uk

Post: Grant & Cutler at Foyles, 107 Charing Cross Road, London WC2H 0DT, England

Information for Authors and Publishers

Submissions

Are you an independent publisher or a self-published author wishing to have an item stocked at Foyles? We’d love to hear from you.

To be considered by our Buying team, please prepare a covering letter and Advance Information sheet, and email them to one of the following addresses:

submissions@foyles.co.uk (for books, gift items and stationery)

magazines@foyles.co.uk (for magazines)

The Society of Authors has collated lots of helpful advice on how best to make your submission here: Tips for Authors. We'd recommend reading through this before sending your information through.

It helps us if you include the item’s subject area in the subject line of your email.

We recommend you do not send proofs, finished copies or any other material unless requested, as we cannot return any unsolicited material.

Please note that due to the high level of submissions to receive, it might take us up to eight weeks to get back to you. Unfortunately, we will not be able to contact you if your submission has not been successful.

Events

To organise an author event, please contact our event team at events@foyles.co.uk.

Stock Signings

As an author, you can also just come in to sign our stock of your books. We appreciate it – signed copies are so much more special to our customers! Please email marketingteam@foyles.co.uk and our Marketing team will organise your visit. Please note that your book will need to be currently in stock at Foyles.

Other Head Office enquiries

Marketing & Advertising

For all media enquiries please contact the Marketing Team at marketingteam@foyles.co.uk.

Want to film in Foyles? Please complete this form and email your request to the Foyles Marketing Team.

Recruitment
Please refer to the Careers page of our website for further information on working at Foyles and how to apply. We regret that we cannot accept applications by email, fax or post. Foyles is an equal opportunities employer and encourages applications from disabled people. If you are disabled and need assistance in making an application, please telephone 020 7437 5660 and ask for the HR Department.

Company Services

Foyles do not provide the contact details of staff who buy company services and will not put unsolicited sales calls through to staff. This includes all building and IT services.

Website Information

If you encounter problems viewing any of our pages please contact support@foyles.zendesk.com

If you have any comments on the site's editorial content, would like to contribute information about new books or literary events, or suggest a link or some other information for inclusion, please e-mail our web co-ordinator.

Content, design and functionality © W & G Foyle Ltd except where stated. No part of this site may be copied or reproduced, electronically or otherwise, without permission. Please e-mail our web co-ordinator with requests for permission to reproduce editorial, illustrations or other content.

Website: Bibliographic information

If you are aware that any information is incorrect or wish to supply information that is missing from our listing, please provide this to Nielsen BookData Ltd, from whom we get our bibliographic records. Please note that we only display products available in the UK.

Nielsen BookData Ltd
Data Preparation Department
Nielsen BookData
89-95 Queensway
Stevenage
Herts
SG1 1EA
Telephone: +44 (0)1438 744100
Fax: +44 (0)1438 745578
http://www.nielsenbookdata.co.uk
Email: pubhelp.book@nielsen.com