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Animators Survival Kit

Terms and Conditions

 
 

Purchasing and Refunds from the Foyles Website

Waste Electrical and Electronic Equipment (WEEE) Regulations

Data Protection

Cookies

Gift Cards Terms and Conditions

Foyalty Terms & Conditions

Promotional codes and discounts

Customer Reviews and Ratings policy

House Rules for commenting on our blog

Validity & Legalities

Events

Competitions

 

Purchasing and refunds from the Foyles website

 

Please be aware that the refund terms and conditions below apply to orders placed through the website only. For items bought instore please contact our shops directly for more information.

 

Order Cancellation

A customer may cancel an order between placing the order and up to 14 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made within 14 days of receipt of the goods back at Foyles or 14 days within receiving proof of postage from the customer, if earlier. The cost of returning the goods to Foyles will be the responsibility of the customer. Please advise us of your intention to cancel. Our email address is orders@foyles.co.uk or you can download and complete and send the following Withdrawal Form.

 

Returning items

Foyles unconditionally guarantees items* purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery or collection notification email for a refund, without needing a specific cause, although the buyer is responsible for the cost of returning the goods. However if the return is due to an error that we or our service providers have made, or a damaged/faulty item, we will gladly refund both any original delivery charge and the cost of return postage.

*Exclusions to this are CDs or DVDs (including where they are included within a larger package), where the seals on the products have been broken. Your statutory rights still apply for all such items.

Specific reasons for returning goods:

DAMAGE - If the item is damaged upon receipt or collection please advise Foyles Customer Services within 7 days. The time limit for return is still 30 days for your convenience.

LATE DELIVERY - In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
15 days after dispatch if the item was sent UK 2nd Class
10 days after dispatch if the item was sent UK 1st class
21 days after dispatch if the item was sent Western Europe Airmail
21 days after dispatch if the item was sent USA/Canada Airmail
35 days after dispatch if the item was sent Rest of the World Airmail

Courier services will only be refunded or replaced if the tracking details show that the goods have not been signed for at the correct address. If the goods are delayed through customs or issues with the receiver of the goods Foyles will not refund or replace. Should delays occur in the delivery that are caused by the courier a discretionary refund to reflect the level of service may be provided.

Returns Procedure

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:

Web Orders Returns
Foyles
107 Charing Cross Road
London WC2H 0DT

Please contact Foyles Web Team before returning your book so that we know to expect your return.

Items can also be returned to your nearest Foyles shop. Please contact the Web Team for more information or visit our Shop pages to find your nearest branch.

Order Progress

You can check your order's current status in your account. If your books have not arrived within the quoted delivery time you can inquire into the status of your order by e-mail to orders@foyles.co.uk or by telephone to (+44) (0)207 440 1557.

Responsibility for Local Taxes and Duties

The UK sales tax of Value Added Tax (VAT) is not payable on books, but is applied at 20% to DVDs, videos, software and other non-book material.

VAT is only charged on deliveries within the European Union. If you are within the EU and have a VAT code that means you are VAT exempt, please include this in your Gift Message and our staff will amend your order accordingly. There is no tax chargeable to customers outside the European Union.

Where goods are imported from abroad on the customer's behalf and sent directly to the delivery address the cost of tax is also included in the purchase price. However in some circumstances customs may require payment of the tax by the receiving party before the delivery can be completed. In this case the buyer should pay the customs agent, keep proof of payment and contact Foyles Web Team who will refund any tax paid.

When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Foyles can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. The goods can be re-despatched with a further charge for dispatch at the customer's request.

Security of Credit Card Payment Options

This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Foyles.

 

Waste Electrical and Electronic Equipment (WEEE) Regulations

Our WEEE policy can be viewed here.

 

Data Protection

Foyles undertake not to divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts.

 

Gift Cards Terms and Conditions

Foyles Gift Cards can be used as full or part payment for merchandise sold in Foyles stores or the Foyles website www.foyles.co.uk.

No change or refunds in cash will be given where the sales transaction is for an amount less than the balance on the card, but the balance may be retained on the card and applied to future purchases.

The card may be used for payment of goods of a higher price than the balance on the card on payment of the difference. Where goods are subsequently exchanged for items of lesser value, the difference will be added to the balance of the card. A card cannot be used to purchase Theatre Tokens, additional gift cards or National Book Tokens.

The minimum amount required to activate or top-up a card is £1.

If the card is not used for a period of 24 consecutive months the card will automatically expire and any remaining balance will be deducted. To check your balance either ask in-store or call us on 020 7437 5660.

Foyles cannot be held liable for lost, stolen or damaged cards or any credit amounts on such cards.

Foyles reserves the right to add to or amend these terms and conditions.

For more information, please see Gift Card FAQs.

 

Foyalty Terms & Conditions

To take part in the Foyles Loyalty Scheme (Foyalty), you need an activated Foyalty card. Cards are available from and can be activated in any of our participating stores and online.

Foyalty cards remain the property of W&G Foyle Limited and can only be used when making purchases in Foyles stores and outlets or online.

To earn Foyalty points you must present the card to the cashier at the time of purchase or during the online checkout procedure.

One point is allocated for each 25p spent on products within the scheme. Each point is worth 1p and can be redeemed at any time to purchase valid products. These rates can be altered at the discretion of Foyles on reasonable notice to you. Notification will be given by notices in participating stores and on the Foyalty web page.

Applicants must be aged 16 years or over.

Employees of W&G Foyle Limited are not eligible for a Foyalty card or for Foyalty points.

Your Foyalty card is purely to be used in connection with the Foyles Loyalty Scheme. It is not a credit, debit or cheque guarantee card.

Foyalty is only for consumer use. The Foyalty card cannot be used for any transaction where the beneficiary is a business entity. This also excludes use by Foyles Credit Account Customers.

Foyles reserves the right to alter products included or excluded from the Scheme or to change the number of participating stores at any time.

Foyles reserves the right to decline issue, withdraw the Foyalty card, or alter its terms & conditions (including the value of points) at any time, or terminate the Foyalty card Scheme without notice. Foyles will notify Cardholders (where possible) of any changes to these terms and conditions. Notices detailing the revised terms will be available in all participating Foyles shops and on the Foyalty web page.

Cardholders cannot claim points on purchases made before they joined the Foyalty Scheme.

Points will be awarded on all merchandise sold in participating Foyles stores and online excluding concessions, with the exception of eBooks, event tickets, Foyles Gift cards, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.

Points can be redeemed against all merchandise sold in participating Foyles stores and online excluding concessions, with the exception of eBooks, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.

Points will usually be loaded onto your card immediately. In the event of a system failure points will be applied as soon as is possible. Foyles takes no responsibility for circumstances beyond their control. Points cannot be redeemed until loaded on to the card.

The full points value on an item will only be earned if no points value is redeemed as part of the transaction. When points are redeemed as part of the transaction, points will be awarded on the cash balance.

Points have no cash redemption value and cannot be exchanged, sold or transferred.

Foyles may if it so wishes, reverse the associated points earned or redeemed if a transaction on which points are earned or redeemed is cancelled or reversed or when a product is returned (in accordance with Foyles Returns Policy). For instore purchases, the Cardholder must present their Card to sales staff so that the points awarded can be debited from or credited to the Card when the product is being returned.

If you breach these terms and conditions or if W&G Foyle Limited reasonably believes that you have abused the Scheme and/or breached these terms, your card may be terminated without prior notice. Foyles reserves the right to take any action deemed necessary where a Cardholder is found to have abused the scheme including withholding points previously credited to your account.

If your Card is lost, stolen or is not working please contact a member of staff at a Foyles store or call +44 (0) 20 7437 5660. Foyles cannot be held liable for lost, stolen or damaged Cards, or any points accrued on or redeemed from the card without your knowledge. Foyles reserves the right not to issue a replacement card.

Foyalty can be used in conjunction with other discounts or promotions, but Foyles reserves the right to withdraw this at any time or may alter the products included or excluded in a promotion.

If any clause of these terms and conditions is held to be invalid in whole or in part, that part shall be deleted and the validity of the remaining terms shall not be affected.

These terms and conditions and the Foyles Loyalty Scheme are subject to the laws of England and Wales.

These terms and conditions and Foyles Privacy Policy, govern Foyles use of personal data collected from Cardholders. 

By signing up to the Scheme and giving us personal details, you agree to be sent updates and special offers unless you subsequently notify us otherwise.

We will also use your details and information on what you buy to help us manage the Scheme more effectively.

It is important that your contact details are kept up to date in order that Foyles can operate the Scheme effectively. If your details are incorrect or become out of date, you can update them by visiting the Foyalty web page.

 

Promotional codes and discounts

Foyles may occasionally provide customers with codes that can be entered during checkout or are built into external links that are used to obtain further discounts on our website. The following terms apply.

Discounts are only available on www.foyles.co.uk unless specifically stated to include other domains or stores as listed for the particular promotion. 

As standard some items are excluded from all promotional discounts. This includes, but is not restricted to all Foyles Gift Cards National Book Tokens, Theatre Tokens, The Animator's Survival Kit DVDs, and goods where the cost of purchase by Foyles is less than the final advertised online price. In most cases this is because the prices are set by third parties not Foyles.

Foyles can change the items available for or excluded from discounts at any time and without warning.

Some codes will have a list of available items and all other items will be excluded. Where possible we will try to make it clear which products are available but if there is any doubt please contact our Customer Services Team.

Discounts may be time limited. If a discount code is not used within the allotted time Foyles will not provide a replacement code. Discount codes can only be used at time of purchase and not retrospectively.

Discount codes cannot be used with any other voucher, coupon or offer. This includes Student Discounts. Promotional codes are not valid on Click and Collect Orders.

Discount codes are exclusive of online postage and packaging and gift-wrapping charges.

Values are deducted from the Foyles Online Price. Where a code entitles the user to extra Foyalty points or other types of bonus offers the order value will not alter and the extra points or bonuses will be applied when the sale is completed and not before.

ALL discounts are only completed at the point of sale not at order. As the cost of goods to Foyles is often unknown at the time of order Foyles reserves the right to withdraw an item from the discount code after this information becomes available if the discounted value is less than Foyles cost of purchase. Wherever possible Foyles will agree a fair price with the customer, but if this is not possible the order will be cancelled.

Where a product is substituted in an order placed with a promotional code the replacement product must fall within the original codes product range or other terms to qualify. If it does not the standard online price and terms will be applied.

An individual promotional code may have specific terms and conditions which apply to it. and will be provided to the user when the code is provided.

 

Customer Reviews and Ratings policy

To be able to post reviews you must have a website Login. You can create one here.

You can create a Nickname to appear as your name on reviews and blogs. With no Nickname chosen we will use your Login First Name & Last Name. As this is independent of any name used in your billing and delivery addresses you can use this as an alternative nickname facility if you wish.

Writing a review is a great way to share your experience of a book with thousands of other readers. You'll appreciate there need to be a few ground rules, some are obvious (no bad language) some are to save us from being sued and some are to ensure your review gets read again and again. Reviews that don't follow these rules will be removed and will not qualify for any promotional offers we may run associated to leaving reviews.

Reviews will be visible not only to users of the Foyles Website but the content may appear on search engines and other content aggregators.

Do

  • Make your review of the book NOT the service you have received from Foyles when buying it. Even though we love hearing nice things, it IS a book review!
  • Give an honest opinion
  • Tell others how the book made you feel
  • Point out what you disliked or liked
  • Let other readers know what books and authors would be of similar interest, eg 'Great for fans of Harry Potter'

Don't

  • Use profanity, prejudiced language or terms of abuse
  • Repeat or make potentially libellous comments
  • Mention web addresses, emails or phone numbers
  • Post text you've not written
  • Post material that is deliberately intended to upset other users
  • Give away key plot elements or endings

Ratings

We also require reviewers to rate the item at the same time as this gives an overview of the customer opinion. You can leave a Rating without a review but not a review without a rating. Leaving a rating alone does not qualify for any Review promotion that may be running.

Ratings guide:

- Excellent - I would recommend this without reservation.
- Really Good - I would strongly recommend this.
- Good - I would recommend this.
- Indeterminate - The Good and bad aspects combined mean this is not actively recommended.
- Bad - I would not recommend this.

Our Rate & review Emails

30 days after a purchase has been completed we will email you to see if you are interested in leaving a review. This email is included in correspondence about you order and is separate from our mailing list system. Any promotional codes provided for leaving reviews will expire within 23-30 days from the date of the email.

We, and other readers of the site really appreciate your reviews and we look forward to reading them.

Intellectual Property

If you do post content or submit material, and unless we indicate otherwise, you

(a) grant W & G Foyle Ltd and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and


(b) W & G Foyle Ltd and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.


You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to W & G Foyle Ltd, including the execution of deeds and documents, at the request of W & G Foyle Ltd.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to W & G Foyle Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable W & G Foyle Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify W & G Foyle Ltd and its affiliates for all claims brought by a third party against W & G Foyle Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.

 

House rules for commenting on our blog

We welcome your comments on our blog, but we do ask you to remain civil even if you disagree strongly with something that's been said. We do reserve the right to edit or delete any comments we judge to have broken our house rules.

Your username must not:

  • Contain website or email addresses, or contact information of any kind
  • Impersonate or appear to impersonate another individual or organisation
  • Contain inappropriate language (see below)

We reserve the right to edit or delete any comments that we determine have broken our House Rules. Your comments must not:

  • Be off-topic
  • Be reasonably considered to be offensive
  • Make personal attacks
  • Contain language that is racist, sexist, homophobic or in any way prejudicial
  • Break the law or condone or encourage unlawful behaviour: this includes libel, defamation, breach of copyright and contempt of court
  • Advertise products or services for profit
  • Contain links to other sites that breach our House Rules

We ask you to write only in English; this is only because we may not have access to someone fluent in another language and so cannot be sure about the content of your post.

You can create a Nickname to appear as your name on reviews and blogs. With no Nickname chosen we will use your Login First Name & Last Name. As this is independent of any name used in your billing and delivery addresses you can use this as an alternative nickname facility if you wish.

Intellectual Property

If you do post content or submit material, and unless we indicate otherwise, you:

(a) grant W & G Foyle Ltd and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and

(b) W & G Foyle Ltd and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to W & G Foyle Ltd, including the execution of deeds and documents, at the request of W & G Foyle Ltd.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to W & G Foyle Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable W & G Foyle Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify W & G Foyle Ltd and its affiliates for all claims brought by a third party against W & G Foyle Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.

 

Validity & Legalities

Foyles reserves the right to amend and/or extend these terms and conditions from time to time. The terms and conditions stipulated above are those currently applicable.

Click here for Foyles Legal Information

W & G Foyle Ltd
107 Charing Cross Road
London WC2H 0DT
Fax: 020 7434 1580
Email: webmaster@foyles.co.uk

Company No. 00 945 131

Registered at:
Companies House
PO BOX 29019
21 Bloomsbury Street
London WC1B 3XD

 

Events Terms and Conditions

Foyles believes that events are an important part of the bookshop experience, and we commit to supporting authors and publishers with a regular programme of events, launches and book signings on our premises.
Agreement to host an event, made in writing between Foyles and a third party organiser and stating a mutually-agreed time and date, is considered a binding contract, subject to the following terms and conditions.

  1. It is the author/publisher/organiser's responsibility to disclose in full to Foyles all details relevant to the event, and to make Foyles aware of any legal action taken, or threatened, against any author, publisher or publication related to the event, before an agreement to host the event is made. Failure to do so will be considered a breach of contract, and Foyles reserves the right to reschedule or cancel an event without prior notice until such a time as any associated legal situations have been resolved to its satisfaction.
  2. Foyles reserves the right to reschedule or cancel an event on any of its premises, or any external venues, at any time due to a lack of reservations or any other unforeseen circumstances, at its sole discretion. Reasonable notice will be given where possible except in the most extreme cases, e.g. acts of god, author illness etc.
  3. Foyles reserves the right to cancel an event with no prior notice should it believe that holding said event on its premises, or in an external venue, will adversely affect Foyles' reputation, or the health, safety and wellbeing of its employees and customers.
  4. Foyles will reimburse in full any tickets purchased via the Foyles website or in store, but will not be liable for any costs, losses or expenses, or other effects, such as any impact on professional or personal reputation, incurred on the part of the author, publisher and/or organiser, or for any potential loss of earnings as a result of the rescheduling or cancellation.
  5. Foyles reserves the right to remove from its premises before, during or after an event, any individual or group of individuals who we believe pose a threat to Foyles' reputation, or the health, safety and wellbeing of its employees or customers.
  6. Foyles reserves the right to record its events and to use the resulting audio, video, images and quotations for its own purposes.
  7. Most Foyles events are intended for adults, but children under the age of 14 are welcome at their parents' or guardians' discretion, and must be accompanied by an adult at all times. Foyles does not accept any responsibility for material unsuitable for a younger audience at such events.
 

 

Competitions Terms and Conditions

 

  • 1. No purchase necessary. Proof of entering is not proof of receipt of entry.
  • 2. To be eligible, entries must be received on or before the competition closing date, as stated on the competition page. All entries shall become the property of Foyles Bookshop, and their directors, officers, representatives and promotional agencies are not responsible for contacting entrants or forwarding prizes to entrants who provide unclear or incomplete information, or for entries lost, misdirected, delayed or destroyed.
  • 3. The competition is open to UK residents only. Parents/guardians must submit the entry for those under the age of 16.
  • 4. The prizewinners will be decided by Foyles Bookshop. Foyles Bookshop will not enter into correspondence about the choice of winners. The prizewinners will need to respond within two weeks of being contacted by email; otherwise the prize/s will be awarded to another correct entrant selected at random.
  • 5. The competition ends as specified on the competition page; no entry received after that time will be considered. 
  • 6. The promoter reserves the right to amend the specification of the prizes or offer alternative prizes of equal or greater value.
  • 7. The prizewinners will be notified by email. If any of the selected entrants do not meet all of the contract conditions, other entrants will be selected from the remaining eligible entries.
  • 8. The competition is not open to employees of Foyles Bookshop and their sponsors or their immediate families.
  • 9. The decisions of the contest judges are final. The prizes must be accepted as awarded.
  • 10. The right is reserved to terminate or withdraw this contest at any time.
  • 11. All entries become the property of Foyles Bookshop, who assume no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the website during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any email or entry to be received by Foyles Bookshop on account of technical problems or traffic congestion on the Internet or any website, or any combination thereof including any injury or damage to an entrant's or any other person's computer related to or resulting from playing or downloading any material in the promotion. Foyles Bookshop reserves the right, in its sole discretion, to cancel or suspend the email portion of this contest should a virus or bug or other cause beyond the reasonable control of Foyles Bookshop corrupt the security or proper administration of the contest. Any attempt to deliberately damage any website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, Foyles Bookshop reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution. Entries are subject to verification and will be declared invalid if they are illegible, mechanically reproduced, mutilated, forged, falsified, altered or tampered with in any way. Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.
  • 12. Entries must be submitted by the named entrant (or their parent/guardian for children aged 16 or under) and will be invalid if found to come from a third party. Multiple entries from a single source (e.g 'competition entry' website/company) will be disqualified.
  • 13. For name/s of prize winners, please send a stamped addressed envelope marked Foyles Bookshop, 107 Charing Cross Road, London, WC2H 0DT. No entries should be sent to this address.
  • 14. Entry to the competition is conditional on acceptance of these terms and conditions.
  • 15. The email address you provide to enter the competition will be used by us to contact you if necessary. Should a prize be sent out by a partner organisation, Foyles may share the winner’s details with the organisation for the purpose of delivering the prize only. The winner’s details will not be used for commercial use, unless the individual has opted in to receive communication. Foyles Bookshop will only use your details in compliance with the provisions of the Data Protection Act 1998 and in accordance with our privacy policy.
  • 16. No responsibility is accepted for ineligible entries or entries made fraudulently. Automated entries are not permitted and will be disqualified. 

 

 
 
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